Refund policy

Return & Refund Policy

At HUMAIRA, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can assist you.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase or order information may be required.

For hygiene and safety reasons, opened or used personal-care products, skincare products, foot-care products, supplements, and other consumable products may not be eligible for return unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or damage during shipment.

Return Shipping

Customers are generally responsible for return shipping costs for returns due to a change of mind or ordering the wrong product.

HUMAIRA will cover reasonable return shipping costs when the item is defective, damaged, or incorrectly shipped.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before sending anything back. We will provide instructions for the appropriate resolution.

Contact Us

For return or refund questions, please contact us through the contact information provided on our website.

HUMAIRA reserves the right to review return and refund requests on a case-by-case basis.